Pdf hotel housekeeping need to meet leading challenges, trends and. A room attendant is responsible for maintaining the reputation of the hotel as well as managing a good relationship with the customers. Planning and organizing the house keeping department. A list containing information about hotels each piece of inventoried item in a specified area. This tutorial introduces you to various concerns of hotel housekeeping such as principles of housekeeping, types of cleanings, and standard operating procedures of cleaning. Certified hospitality housekeeping executive chhe introduction. With this comprehensive course, youll learn housekeeping principles, understand the roles and responsibilities, including the fundamentals and theory of quality housekeeping service. Unit 2 planning and organizing the hk department slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.
Organizing instruction and study to improve student learning. Their history, purpose, structures, and personnel in hotel management and operations housekeeping organizations. Today, housekeeping is no more a backofthehouse department. It also requires that managers be good decision makers. Items within this area must be cleaned or maintained. Competencies for planning and organizing the housekeeping department. Planning and organising are all about getting, and keeping, everything on track.
Planning and organizing the housekeeping department p 66 107. Planning is probably the executive housekeepers most important management function. How often must the items within this area be cleaned or maintained. Police organization and management issues for the next decade. Hotel housekeeping 5 i consider housekeeping to be the heart of hotels and it is only when something goes wrong that it is recognized just like our hearts. Housekeeping planning should be done on paper and needs to be properly documented. Major cleaning responsibilities of the housekeeping department are identified and suggestions for planning work within the department are presented. Planning and organizing in the housekeeping department free download as word doc.
For example, supervisor, as used in these pages, refers to the lowest level of management, but in some nursing service structures supervisor has been used to describe someone in. Apr 10, 2015 unit 2 planning and organizing the hk department slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Since most properties offered several different types of guestrooms, separate inventory list may be needed for guest room type. A managers primary challenge is to solve problems creatively. A written core process map delineating what and how the department achieves the value proposition. In small departments, supervisors may spend much of their time performing technical or professional work alongside the people who report to them. Housekeeping and cleaning course london institute of.
Housekeeping is a broad area that involves the management of all types of activities that are involved in a house covering cleaning, cooking, home maintenance, shopping, laundry, bill pay and more. Planning and organizing in the housekeeping department human. Its up to housekeeping to make beds, freshen towels and toiletries, and remove rubbish from each guest room. The course is designed for the individuals who have little or no prior knowledge about housekeeping and other skills that are needed for becoming a room attendant.
Planning and organizing the housekeeping department ppt video. Appendix 4 contains a sample project planning and scheduling taskresponsibility matrix that can. Size depends on type of hotel economy, midmarket, or luxury protects employees from being overdirected. Wael mahmoud chapter 3 planning and organizing the housekeeping department the executive housekeeper uses available resources to attain objectives set by top management executives. Housekeeping mary, a housekeeper, walks onto unit 3 to get some extra. For a small hotel, these might include customers, the front desk and the housekeeping department. Planning and scheduling tasks, the associated roles and responsibilities. Whether that is a small or large formal project, or the strategic direction of an entire organisation, it. Feb 16, 2011 planning must be done carefully in order to make the best decisions about starting and managing a business. Because much of the information that employees receive on matters of planning and organizing is in written form, its particularly important for written feedback in this area to be clear, focused, and functional.
Planning planning is the work a manager performs in order to affect the future of the business as much as possible. A housekeeping team that is organized and efficient will be ready for those huge influxes of guests when flights are canceled or the weather suddenly changes. Sheila perera fih glenmor manager, gleneagles hotel. Managing housekeeping operations 3rd edition margaret m. Chapter 3 managing housekeeping operations flashcards. If you continue browsing the site, you agree to the use of cookies on this website. An operating budget is a valuable control tool to monitor the course of operations during a specified period. The organisation chart of housekeeping department should provide a clear picture of the lines of authority and the channels of communication with the department housekeeping department chart not only provides for a systematic direction of orders, but also protects employees form being over directed. Note that we are concentrating here on reorganization of departments work groups, including teams, but the methodology equally applies to entire companiesdivisionsmission systems. Pandemic influenza has been incorporated 2into disaster planning and exercises for the hospital. Muhammad abdul malik, 2010, the problems faced by the housekeeping department of novotel solo, english diploma program, faculty of letters and fine arts, sebelas maret university. Pdf planning and organizing the housekeeping department p.
The main reason that attracts the writers mind to write this final project report is to give clear description about the management and operation of the housekeeping department of novotel solo. A college degree isnt required, but housekeepers should be. Housekeeping covers all the essential areas of room maintenance and cleaning in a hotel, to ensure that guests feel welcome and at home. A housekeeping department exists in any property that offers inhouse accommodation. Ihm notes hotel management notes hospitality notes. Planning, organizing, leading, controlling functions of management is a systematic way of doing things. Planning and organising the house keeping department hmhub. Department of agriculture, cooperating, offer education and employment to everyone without regard to race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, and marital or familial status. The aims of this final project report are to present the importance of housekeeping department of novotel solo and to present the problems and. Unit 2 planning and organizing the hk department slideshare. Efficient housekeeping operations are a business imperative for any lodging operation. Planning and organizing in the housekeeping department. Provide an advanced understanding of housekeeping, including its principles, in an easy to grasp manner.
Throughout the course, you will learn the mandatory skills and information for managing any types of household works. A multidisciplinary planning committee has been identified to specifically address pandemic influenza preparedness planning and preparedness testing. According to something considered by an authority or by. An important part of the executive housekeepers job is planning how to use the limited resources. The course is suitable for anyone interested in managing household works or working in a hotel or motel and need housekeeping knowledge. Nevertheless, this manual focuses on those activities that hotels can carry out voluntarily, such as.
Aug 19, 2014 planning should be undertaken in a systematic manner in order to obtain set objectives. Planning and organizing the housekeeping department yashira fuentes annette berrios christian gonzales jailine padilla jessica vazquez recycled inventory equipment and supply inventory what are standards. Planning the work of the housekeeping department begins with creating an inventory list of all items within each area that will need housekeeping attention. Problems faced by the housekeeping department of novotel solo. Planning and organization contents introduction 31 organizational structure 31 work plan 37 site safety plan 38 safety management and inspections 310 references 310 introduction adequate planning is the first and the most critical element of hazardous waste site activities. Without proper planning each day may present one problem after other. Resources include people, money, time, work methods, materials, energy, and equipment. While no one can perfectly forecast what lies ahead, planning is essential in order to get the future to tend to what we want it to be. Pdf journal for studies in management and planning hotels. Housekeeping training, regulations, analysis, news, and. Housekeepings responsibilities in limitedservice hotels cleaning. While drawing from a variety of academic disciplines, and to help managers respond to the challenge of creative problem solving, principles of management have long been categorized into the four major functions of planning, organizing, leading, and controlling the polc framework. Smartsheet is designed to increase work agility and collaboration by providing a powerful platform for organizations to plan, track, automate, and report on work. As you practice planning and organization, you will see that that creating workable plans helps keep team members accountable and projects on track.
Controlling expenses in the housekeeping department means comparing actual costs with budgeted amounts and assessing the variances. Planning must be done carefully in order to make the best decisions about starting and managing a business. Administration consists of the medical director, the director of nursing, and. Hotel housekeeping operations and management pdf free download. In addition to higher or university education and language skills, the head housekeeper must have the management skills related to planning, organizing.
Mar 27, 2017 functions of management planning, organizing, staffing and more management is an aspect of the business that doesnt have the same specific duties some of the other parts of the business have. This module provides a thorough overview of housekeeping operations, which include hiring and retaining a quality staff, planning and organising the daily activities of the department, including the technical details required for cleaning. Planning is a step by step process and it differs from one hotels hk dept. Introduce housekeepings responsibilities such as planning and organising the housekeeping department, expenses and budgeting. Planning and organizing the housekeeping department by. May 19, 2017 major cleaning responsibilities of the housekeeping department are identified and suggestions for planning work within the department are presented.
Identifying housekeepings responsibilities cleaning the following areas guestroom corridors. This cpd accredited course will benefit anyone who wishes to work in the housekeeping department of a hotel, or wants to understand the basics of managing a household. Poor planning could result in huge losses and failure of the business. The step by step planning process may differ slightly from one hotels housekeeping department to anothers and different terminology may be in use across companies, but essentially the subprocesses and tasks are the same. This topic covers oshas walkingworking surfaces and housekeeping rules according to 29 cfr 1910. Jun 28, 2016 the housekeeping department takes pride in keeping the hotel clean and comfortable, so as to create a home away from home. Planning and organising the house keeping department find the latest version on hmhub 1 planning activities s. Planning requires that managers be aware of environmental conditions facing their organization and forecast future conditions. Housekeeping department organization chart the organization chart of housekeeping department should provide a clear picture of the lines of authority and the channels of communication with the department. The housekeeping department ensures a clean, comfortable guest room for all hotel guests. Planning and organizing the house keeping department learn with flashcards, games, and more for free. Planning is the function of management that involves setting objectives and determining a course of action for achieving those objectives.
If we know where we want to go, we are much more likely to get there. Explain the executive housekeepers role in organizing. To provide better customer service, ncjrs has made this paper available electronically in addition to traditional paper copies. Hotel housekeeping i about the tutorial hotel housekeeping is an activity of keeping the hotel clean, tidy, and up to the highest standard of conduct. Police organization and management issues for the next. Sep 04, 2015 using the operating budget as a control tool. Sep 04, 2015 the step by step planning process may differ slightly from one hotels housekeeping department to anothers and different terminology may be in use across companies, but essentially the subprocesses and tasks are the same. Functions of management planning, organizing, staffing and. Now the executive housekeeper must think about hiring employees within sufficient time to ensure that three of the activities of staffingselection including interviewing, orientation, and trainingmay be completed be. Longterm care specialty scenarios these specialty scenarios can be used to customize the teamstepps scenarios, vignettes, and. Try these top organizing tips to make your home tidier. Pdf planning and organizing the housekeeping department. Jan 10, 2020 the primary learning objectives of the housekeeping management course are to.
Describe the tools the housekeeping department uses to plan its work. Create a vertical workflow diagram that identifies each department or area and depicts the sequence of tasks using text boxes, connecting arrows and numbers to identify the direction of the workflow. The housekeeping department, in any hotel business, contributes to major amount of profit. Doc planning and organizing the housekeeping department. The health care professions have embraced a mechanism for assembling and communicating evidencebased advice to practitioners about care for specific clinical conditions.
Prepare a project planning and scheduling taskresponsibility matrix that defines, for each of the planning and scheduling tasks, the associated roles and responsibilities. Planning and organizing the housekeeping department 1. The aim of all accommodation establishment is to provide their. Explore the strategies of managing your household works with the housekeeping training course. Supervisors are more likely to be able to fill in for absent workers than are middle managers. Aug 01, 2016 a housekeeping team that is organized and efficient will be ready for those huge influxes of guests when flights are canceled or the weather suddenly changes. While an accountant will always know quite clearly the expertise and responsibilities he or she has, a manager needs to have a much broader set of. Housekeeping department chart not only provides for a systematic direction of orders, but also protects employees form being over directed. In addition, the chapter examines the organizational structure of several housekeeping departments and presents sample job descriptions for executive housekeeper positions. Project planning is defined as developing the basis for managing the project, including the planning objectives, deliverables, interim work products, procedures, organisation, chain of activities. Planning for the future, washington, dc, november 2829, 2006 this paper has not been published by the u. The course is designed to train you to manage all the housekeeping activities along with the basic cleaning strategies.
One such tool is smartsheet, the worlds leading saas platform for managing and automating collaborative work. Organizing instruction and study to improve student learning v preamble from the institute of education sciences what is a practice guide. Housekeeping planning shd be done on paper and need to be properly documented. If the hotels implement these trends in an organised manner, it can lead to. Planning and organizing the housekeeping department. Their history, purpose, structures, and personnel in hotel management and operations courses with reference manuals and examples pdf. Management is a process to emphasize that all managers, irrespective of their aptitude or skill, engage in some interrelated functions to achieve their desired goals. Homework, organization and planning skills hops interventions presented by ronne lancaster fcps licensed school psychologist mental health and wellness conference. The housekeeping department takes pride in keeping the hotel clean and comfortable, so as to create a home away from home. The role of housekeeping in hospitality operations environmental and energy management planning and organizing the housekeeping department housekeeping human. Ready to get your housekeeping management team in tiptop shape.